Work with us

General Duties:

1. Carry out all clinical nursing procedures:

   • Checking vitals on a weekly basis.
   • Daily body checks
   • Medication preparation and administration, insulin administration
   • Dressing change
   • Catheter bag and cath change
   • Oxygen administration if needed
   1. Supervision of both care and non-care support staff. Monitor them closely and escalate any performance issues to Facility Manager (FM) as needed.
   2. Provide high quality care to every resident. Implement processes and provide feedback for improvement.
   3. Cover for FM in his/her absence. Be in charge for escalating issues- both resident feedback + staff feedback + other issues (maintenance, HKP, laundry, dietary etc). Notify FM of supplies needed for resident care, or other facility items needed. Order resident supplies as needed.
   4. Maintain medication indent.
   5. Respond to family inquiries. Escalate family concerns to the FM. Send family doctor’s visit update emails. Call to inform family regarding critical changes in condition and hospitalizations.
   6. Develop a draft of the FM update to email FM.
   7. Collaborate with Sales and Transitions and care team to plan the welcome for a new resident. Should have a full understanding of pre-admission assessment.
   8. Collaborate with Sales and Transitions and care team to prepare room for new resident’s move-in. Ensure all the paperwork and documentation is ready for new residents. Conduct full admission assessment and complete admission paperwork of new residents.
   9. Assist the FM in reviewing care plans and implement new changes with the care team. Identify new care requirements for each resident and suggest changes to the FM. For example, identify ifa resident needs PT, identify if any resident needs Physician review.
   10. Carry out emergency management and help FM in root cause analysis. Fill out incident reporting form and submit to FM. Contact family member after any incident.

   11. Maintain all documentation as:

       • Documentation in care management software used by company.
       • Ensure CAs follow the documentation guidelines.
       • Print and distribute daily care forms like shift care form, intake output sheet, hygiene checklist.
   12. In case of resident hospitalization, ensure resident room is ready for readmission. Ensure hospital discharge instructions are followed by the care team. Visit resident (as needed) during hospital appointments (impatient and outpatient). Accompany resident on outpatient visits, if needed or arrange a Team Leader CA to accompany. Manage routine hospital appointments- prepare documentation, transportation, PA assistance. Develop the monthly activities calendar. Manage daily activities, providing ideas for new activities.
   13. Provide new care staff training, support and guidance, as needed.
   14. Provide FM feedback on performance of new care staff. Facilitate nurses and CA training sessions as needed. Facilitate re-training of staff whenever required.
   15. Monitor both care and non-care support team to assess their performance periodically. Provide FM feedback on performance of support staff.
   16. Prepare agenda for monthly meeting. Facilitate some sections of monthly meeting. Prepare and email minutes of meeting.
   17. Identify all maintenance needs in the facility and resolve all issues in a timely manner.
   18. Supervise overall housekeeping and ensure the highest levels of sanitation and hygiene are maintained at all times. Train support staff to follow guidelines.
   19. Inventory management: Manage housekeeping and stationery stock.
   20. Vendor management

   Interested?

   Apply

The employee requires performing the following duties and responsibilities:

• Facilitate clinical partnership and generate leads.
• Building relationships with doctors, clinical staff for different services, offerings provided by Epoch.
• Identify opportunities to tap into new, potential segments in hospitals.
• Drive business through a team of KAM (Key Account Manager) and Counselor deployed for the respective hospital.
• Actively seek out and develop professional and community relationships to increase referrals and future business opportunities.
• Develop and implement site specific strategic business plans for the managing of existing markets and the penetration of new markets.
• Assesses and reports on business plan results and recommends necessary resources to maximize impact and efficiency.
• Manages the sales functions of the business to maximize returns based on each facility’s niche and services offered.
• Lead and coordinate all community outreach and community events for seniors, their families and the professionals in the community.
• Build and maintain relationships with potential residents and their families, identify the level of care services, provide excellent customer service and follow-up to assist with the move-in process.
• Any other duties that may arise periodically, or assigned to the employee, and is related to the profile of the employee.

Interested?

1. Primarily responsible to work as an HR recruiter & generalist and coordinate with HR Manager in HR functions including recruitment, staffing, training, performance and compensation management, leave records, meetings, policy implementation etc.
2. Recruitment: Attract talent, interview & screen candidates and fill vacant positions with-in deadlines.
3. Understand overall needs and requirements of the organization and develop position profile for new roles. (Description, salary, timing, expectations, etc.)
4. Assist HR Manager in developing, recommending and implementing HR strategies, policies & initiatives aligned with the overall business and organization culture.
5. Employee relations: Set up and facilitate meetings with staff members/employees to address any concerns or grievances internally or with management.
6. Drafting offer letters, appointment letters, employee contracts, employee bonds, confirmation letters, increment letters and other required documents.
7. Organizing and conducting interviews, tests and other assessment.
8. Organizing training sessions, workshops etc.
9. Assist HR Manager to oversee and manage a performance appraisal system that drives high performance. Implement performance review procedures (e.g., monthly/quarterly/annually for all positions.
10. Assist HR Manager in the development and maintenance of HR manuals, processes, forms, guidelines etc.
11. Keep track of employee contracts, changes/modifications in employee details, salaries or benefits.
12. On boarding: Assist with on-boarding, new employee orientation and training.
13. Oversee daily operations of the HR department.
14. Oversee exit interviews.

Skills:

1. Writing Skills: Should have good writing skills. Communication and people skills: Ability to communicate in a clear succinct manner internally within the organization, and externally, as required.
2. Computer skills: Ability to create and maintain HR reports. Comfortable with Word, Excel, PowerPoint.

Interested?

• Onboarding new residents: Be the single point of contact for families and teams to help prepare both parties to onboard the new resident successfully. Ensure all data points regarding the resident’s care requirements are conveyed to the team timely.
  • Consultancy calls & services.
  • Maintaining a database on CRM.
  • Inputting customer details in the system of various touchpoints with them.
  • Keeping track of all the calls and updating them on CRM.
  • Rigorous follow-ups with potential leads.
  • Maintaining data of leads weekly and monthly.
  • Understanding market competition and realigning teams on the same.
  • Having flexibility over the weekend/holidays to speak with High Potential Leads.
  • Customer relationships & feedback: Build and promote strong, long-lasting customer relationships and understanding of their needs. Be responsible for gathering customer feedback through:
  1. Annual customer feedback form
  2. Periodic customer feedback as and defined per client status
  3. Ensure all customer issues are acknowledged within 24 hours and resolved timely. Liaise with the care team and other departments if required to address customer concerns.
  • Industry development:
  1. Continually develop knowledge of the business climate, applications and competition.
  2. Responsible for maintaining referral database.
  • Pricing: Maintain data relative to customers, pricing and will document customer interactions.
  • Customer contracts, documents & renewals:
  1. To ensure that the customer agreements are signed on the day of move in /as per process defined.
  2. Timely renewal of existing contracts before the expiry date.
  • Payments: To ensure that timely payments are received from the customers and follow up in case of delays.
  • CRM: Create and implement CRM process for Epoch.
  • Budget: Create and manage sales budget.
  • Skills:
  1. Leadership and Motivation Skills – motivates employees to reach sales goals and needs to be able to effectively train, encourage, inspire and reward team members for their achievements.
  2. Customer Service – understands what it takes to provide excellent service to elders and families.
  3. Communication and people skills – need to be able to communicate all aspects of the sales operation to families, Facility managers and team members.
  4. Computer skills – ability to create and maintain sales records and reports.
  5. Ability to travel.

Interested?

• Sales goals & targets: Defining goals and setting sales targets for all services offered in accordance with company goals, current business & targets.
  1. Maintaining occupancy of current & achieve occupancy targets of new homes
  2. Waiting list signups for all homes.
  • Sales process: Responsible for overall creation, definition & implementation of sales process and CRM.
  • Plan to ensure achievement of personal targets, aligning with company sales policies and strategies.
  • Understand the competitive landscape and market trends.
  • Achieve company objectives through effective planning, setting sales goals, analyzing performance data, and projecting future performance.
  • Recruit, train and coach sales team as per the company’s targets and growth plan.
  • Sales strategy: Design and implement a strategic plan for each service line and each customer.
  • Sales reports: Prepare and present sales & revenue reports and present realistic forecasts to the management team based on past performance data.
  • Industry development: Continually develop knowledge of the business climate, applications and competition.
  • Pricing:
  1. Develop annual pricing & escalation plan in accordance with company revenue target.
  2. Create guide for pricing permutations according to resident rooms, care & customer needs.
  3. Establish and adjust selling prices by monitoring costs, competition and supply and demand.
  • Partnership with marketing:
  1. Coordinating with the marketing team on lead generation and targets.
  2. Provide information to marketing on current customer needs and industry trends.
  3. Report on key KPIs related to the lead and the opportunity waterfall in order to implement a consistent closed-loop between marketing and sales.
  • Budget:
  1. Create and manage sales budget.
  2. Manage census to achieve occupancy and revenue goals.
  3. Leverage sales tools and resources to identify new sales leads.
  4. Monitor and analyze performance metrics and suggest improvements.
  5. Perform research and identify new potential customers and new market opportunities
  6. Responsible for the overall business volume and value (Targets)
  • Skills:
  1. Sales Industry Experience: Has been successful as a team leader or supervisor in sales, experience and a working knowledge of the sales industry. Experience in the healthcare or senior care industry is a plus.
  2. Leadership and Motivation Skills – motivates employees to reach sales goals and needs to be able to effectively train, encourage, inspire and reward team members for their achievements.
  3. Customer Service – understands what it takes to provide excellent service to elders and families.
  4. Communication and people skills – need to be able to communicate all aspects of the sales operation to families, Facility managers and team members.
  5. Computer skills – ability to create and maintain sales records and reports.
  6. Excellent sales and negotiation skills
  7. Strong communication and networking skills
  8. Good planning and organizational skills
  9. Self-motivation, drive and initiative
  10. An outgoing and confident approach
  11. Commercial and business awareness
  12. Should be energetic, persuasive and well organized and able to demonstrate the ability to se
  13. Keen business sense, with the ability to find creative business-oriented solutions to problems
  14. Open to Travel

Interested?