Privacy Policy

1.) INTRODUCTION

Thank you for visiting the website of Epoch i.e. www.epocheldercare.com   (“Website”). This Privacy Policy explains how Epoch Elder Care Private Limited (“Epoch”, “We”, "Us” or “Our”) collects, processes, uses, protects, and shares your personal information as well as your privacy rights under the applicable laws. Please read this Privacy Policy (“Privacy Policy”), as well as Our Terms of Use for more details about how We use information about you or that We otherwise obtain, for example through Our business dealings or other interactions with you or others. This Privacy Policy explains how We collect and use such information.

This Privacy Policy forms part and parcel of the Terms of Use. Capitalized terms which have been used here but are undefined shall have the same meaning as attributed to them in Epoch’s Terms of Use.

IF YOU ARE UNDER 18 (EIGHTEEN) YEARS OLD, PLEASE ASK YOUR PARENTS BEFORE USING THE WEBSITE OR PROVIDING YOUR NAME OR OTHER PERSONAL INFORMATION TO THE WEBSITE OR OTHERWISE TO EPOCH. YOU SHOULD NOT SUBMIT INFORMATION TO THE WEBSITE OR TO EPOCH WITHOUT YOUR PARENT'S PERMISSION (OR A PERSON WITH PARENTAL RESPONSIBILITY FOR YOU).

2.) WHAT THIS PRIVACY POLICY TELLS YOU

This Privacy Policy explains the types of information We may collect, how We may use and disclose the information once it is collected, and, where applicable, how you can stop Us from collecting, using, disclosing or continuing to hold your information.

Our values guide everything that We do – including how We use your information. We are strongly committed to keeping your information safe. This commitment exists throughout the lifecycle of your information, from the use or access of Our Website and/or content or services which uses information to the deletion or anonymization of that information.

This Privacy Policy does not apply to any third-party websites, content, data, information, applications, goods, services or materials (“Third Party Services”), even if a link to such Third-Party Services (including social media services) becomes available to you while using Epoch’s Website and accessing content made available by Us. The information that you share with Third Party Services will be governed by the specific privacy policies and terms of service or use of the Third Party Services and not by this Privacy Policy. By providing these links, We do not imply that We endorse or have reviewed these sites. Please contact the Third-Party Services directly for information on their privacy practices and policies. 

If you object to the practices described in this Privacy Policy, you should (a) remove Our cookies from your computer/mobile device after leaving Our Website; and (b) discontinue your use of Our Website and/or any other Epoch’s products or services or content.

3.) ACCEPTANCE OF THE TERMS OF THIS PRIVACY POLICY BY YOU

This Privacy Policy is to be read and understood along with the cookie policy (“Cookie Policy”), terms of use (“Terms of Use”), disclaimer (“Disclaimer”) and other Epoch policies (collectively referred to as ‘Epoch Policies’), which are applicable to you when you visit, access, browse and/or use Our Website and any other content or services.

BY USING OUR WEBSITE, YOU SIGNIFY YOUR ACCEPTANCE OF THE PRIVACY POLICY AND EXPRESSLY, FREELY AND UNAMBIGUOUSLY CONSENT TO OUR COLLECTION, USE, DISCLOSURE, AND RETENTION OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY.

We encourage you to keep and regularly review this Privacy Policy to stay informed about Our information practices and how you can contribute in safeguarding your privacy.

4.) WHAT INFORMATION WE COLLECT FROM YOU

• a.)
  Personal Information:

  You can freely explore Our Website without sharing any personal information. However, if you wish to engage in any activities, such as forums or chat room, or want to receive updates or more information from Us, including but not limited to news, event alerts, newsletters, information or wish obtain any product or service, and special offers from Our partners, We may request you to provide some or all of the following types of information:

  Categories of personal data	Type of data
  Name and contact details	user’s name; user’s address (including city, state/province, country and zip/postal code); user’s email address;  user’s telephone numbers/contact details.
  Biographical information	user’s date of birth; user’s gender; identity information; medical & ancillary information (if applicable).
  Preferences	information about most visited services & content. information about which page you visited most.

  If you are a Website user and choose not to provide such information, it is possible that some of the features or services offered by Us will not function.

• b.)
  Information collected via third practices

  Our Website may contains links to websites that are not operated by Epoch. These third parties may collect data from you and share some of that data with Us. Epoch is careful when choosing its partners, sponsors, and affiliates, but Epoch is not responsible for any use of personal information by such third parties. We do not monitor, control, or endorse privacy practices of third parties. We recommend you to review the privacy policy posted on each website that you use, to confirm that the site's policies are acceptable to you.

  We may collect personal information about you that is provided to Us by third parties.

  5.) WHAT WE DO WITH YOUR PERSONAL INFORMATION

  a.) The purpose for which We use and process your information and the legal basis on which We carry out each type of processing is explained below:

  If you browse or access Our Website	When you visit Our Website, We may gather and analyze your personal information to gain insights into your Website usage. This data processing is essential for fulfilling Our obligations to you and falls within Our legitimate business interests aimed at enhancing the Website based on your interactions.
  If you register or use chat room or contact Us and access an account on Our Website.	When you register or use chat room or contact Us through Our Website, We will use your personal information to complete such request or the registration process and to identify you. This is essential for fulfilling your request and for Our legitimate business interests, which includes enhancing the Website or its content or services based on your usage.
  To adhere to statutory obligations and for administrative and other operational necessities pertinent to Our business operations.	When you visit Our Website or engage with Us in a business contact or in any communication capacity, We have a legitimate interest in processing your personal information. This processing is necessary to fulfil Our legal obligations, protect Our legal rights, maintain the integrity of the technical aspect, safeguard the interests of third parties, and conduct essential business operations and other related functions.
  To comply with Our commitments	We collect and use your personal information when it's required for Us to fulfil a commitment that We have with you, an entity related to you, a third party, or a contract that involves you in any way.
  Cookie Usage for Website Analysis	We use cookies on Our Website to learn how people use Our Website. In this regard, when non-essential cookies gather your personal information, We need your consent to collect this information for processing purposes.

  If you've given Us consent for any purpose, you can always withdraw that consent without any cost. However, this withdrawal won't affect the legality of processing your data based on your consent prior to its withdrawal. To withdraw your consent, simply contact Our consent manager (“Consent Manager”) using the contact information listed below.

  b.)

  PROMOTIONAL COMMUNICATIONS:

  We respect your privacy and are committed to ensuring that you receive only the communications you want. We will never send you unsolicited promotional communications. Promotional electronic communications will be sent to you only if you have willingly subscribed and/or consented to receive them. Additionally, We may share your personal information with third parties, as explained below, to enable them to send you promotional electronic communications if you have opted to receive such updates. These promotional communications may encompass newsletters, or emails regarding new services and/or offerings and their specifications and exclusive offers from Us.

  You have the right to opt out of receiving electronic communication from Us anytime:

  • by either contacting Our Consent Manager using the provided contact information; or 
  • by utilizing the "unsubscribe" link found in Our electronic promotional communication.

  If you wish to close your account and delete your profile, please reach out to Our Consent Manager using the contact details provided below. Your privacy preferences are important to Us, and We strive to ensure a secure and tailored experience for all Our users.

  6.) WITH WHOM DO WE SHARE YOUR INFORMATION.

  a.)

  Within the group of companies.

  We may share your information within the Our parent or group of companies or affiliates. We may share it in order to perform a commitment with you, for administrative purposes, or when We have a legitimate interest in doing so.

  a.1)

  With external organisations.

  We share your information with other organisations that are not directly linked to Us under the following circumstances:

  • Service Provider - We may share your personal information to Our service providers and vendors, who may only use your personal information to perform a specific service for Us.
  • Co- host of an event - Some time We share your personal information  with an event co-sponsors and partners, for example, when You sign up for a co-sponsored event. These third-parties may send you marketing material about similar events and opportunities.
  • Promotional Partner - On occasion, We may disclose personal information to promotional partners, contingent upon your explicit consent.
  • Performance of Contract - To fulfil the purpose for which you provide your personal information or any other purpose disclosed by Epoch when you provide the information.
  • Successors-in-Interest -  We will share your information with third parties in the event of any actual or potential reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of Our business, assets or stock (including in connection with any bankruptcy or similar proceedings); and
  • Safety, Legal Purposes and Law Enforcement -  We use and disclose your information as We believe necessary: (i) under applicable laws or payment method rules; (ii) to enforce Our terms and conditions; (iii) to protect Our rights, privacy, safety or property, and/or that of Our affiliates, you or others; and (iv) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include authorities outside your country of residence; (v) protect or defend the rights or property of Epoch, you, or third parties. This includes, without limitation, exchanging information with other companies and organizations for fraud protection.
  • To enforce or apply Terms of Use or terms of sale of goods or services, and other agreements, including for billing and collection Purposes.

  When We share your information, as specified above, with any organisation which accesses your information in the course of providing services on Our behalf, they will be governed by contractual restrictions to make sure that they protect your information and comply with applicable law. We may also independently audit these service providers to make sure that they meet Our standards. However, We will not be held accountable or responsible for any misrepresentations or breaches on their part.

  7.) CHILDREN’S PRIVACY

  We do not aim any of Our services directly at children under the age of 18 and We do not knowingly collect personal data about children under 18 in providing Our services.

  If you have reason to believe that a child under the age of 18 has provided personal information to Epoch through the use of its services, please email Us at danish@epocheldercare. We will investigate any notification and if appropriate, delete the information from Our systems. If you are under 18, you must have consent from your parent or guardian to use Our services

  8.) HOW DO WE SECURE YOUR INFORMATION

  All information/data you provide to Us is stored on Our secure servers. We take reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. If you feel your data has been compromised in any way, please contact Us immediately at danish@epocheldercare.

  9.) DATA RETENTION

  We will only retain your information for as long as reasonably necessary to fulfil the purpose for which We collected it, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

  The criteria used to determine Our retention periods include:

  • The length of time We have an ongoing relationship with you and provide the services to you (for example, for as long as you keep using the services or content);
  • Whether there is a legal obligation to which We are subject (for example, certain laws require Us to keep records of your transactions for a certain period of time before We can delete them);
  • Whether retention is advisable considering Our legal position (such as, for statutes of limitations, litigation or regulatory investigations).

  Once the retention period expires, your information will be securely deleted or anonymized in a manner that prevents identification, unless otherwise required by applicable laws.

  10.) Your Rights

  The following information applies to your information that We have processed or collected:

  We process your information on the following legal bases: (1) with your consent; (2) as necessary to perform Our contract with you; (3) as necessary for Our legitimate interests where those interests do not override your fundamental rights and freedom related to data privacy; and (4) as necessary to comply with Our legal or regulatory obligations.  

  According to the new law, you have the following rights:

  a.) Right to access. you have the right to ask for access to your personal information. If you make such a request, We will give you a summary of how We lawfully process your data, for which you've given consent, and We'll also inform you about any third parties with whom We are currently sharing your information.

  b.) Right to correction and erasure. You possess the right to request for the correction, updating, or erasure of the personal information We have collected and maintain about you, with specific exceptions applying. Upon verification of your request and the determination that We are legally obligated to erase said information as per the  applicable laws, the erasure of your personal information will be executed. Nevertheless, your erasure request may encounter denial if retaining your information becomes necessary due to one or more exceptions stipulated in applicable laws or if retention is mandated in alignment with extant rules and regulations. Please be apprised that a record of your erasure request may be retained as necessitated by Our legal obligations.

  c.) Right of grievance redressal. you possess the right to file a complaint against Us or the Consent Manager for any action or failure to act carried out by Us or Consent Manager in accordance with this Privacy Policy and/or the processing of your personal information. To initiate a complaint please contact Out Grievance Officer:

  • Name:  Md. Danish
  • Telephone:  +91 9667794848
  • Email id:  danish@epocheldercare.

  We are readily accessible to promptly address and rectify the grievance.

  d.) Right to nominate. you possess the right to file a complaint against Us or the Consent Manager for any action or failure to act carried out by Us or Consent Manager in accordance with this Privacy Policy and/or the processing of your personal information. To initiate a complaint please contact Out Grievance Officer:

How to Exercise Your Rights

You can exercise Your rights pursuant to this section by contacting Us at danish@epocheldercare.

We will make every effort to respond promptly, and in any case within 7 (seven) days of your request. Only you, or a person that you authorize or nominate to act on your behalf, may make a request related to your personal information. We must take measures to verify your identity before processing your request. We will ask you to provide sufficient information for verification purposes (including your first name, last name, middle initial, email address, phone number and address), and We may not process your request if We are unable to verify your identity. We will use this information only to verify your request. We will also need to verify the authority of any person acting on your behalf, such as by ensuring they have the proper documentation to validate such authority.

11.) CHANGES TO THIS PRIVACY POLICY

If We decide to change Our Privacy Policy to incorporate necessary changes in technology, applicable law or any other variant from time to time, the updated Privacy Policy will be posted on this page. Such changes will be effective upon posting. If the changes are significant, We may choose to email all Our registered Users with the new details. If required by law, We will get your permission or give the opportunity to opt out of any uses of your information.  In any case, you are advised to review this Privacy Policy periodically to ensure that you are aware of the latest version.

12.) HOW YOU CAN CONTACT US

If you have any questions about how We use your information or if you have a concern about how your information is used, please contact the Consent Manager at danish@epocheldercare.