Frequently Asked Questions

Our FAQs

Assisted living (AL) homes are different than old age homes because here typically we take residents who need help with their daily activities, have nursing needs, have any chronic condition, or have dementia. AL homes have residents who need high levels of care & attention, it is a step below a nursing home.

We follow a holistic, person centred approach in care. This means, we have individualised care plans for each residents depending on their diagnosis, health condition & engagement needs. Epoch believes in focusing on the person as much as the clinical condition. We use evidence based methods based on best practices & research in the industry. All of this is done in a home like environment.

We have an open door policy. We encourage family members to visit as often as possible. However we recommend that family members can observe instead of actively participating in routine activities - this will allow Epoch caregivers to build their own rapport with the residents. Currently, in the ever-changing Covid-19 conditions, you are welcome to visit your loved ones in the Epoch homes. But, the visits will have to be booked through prior appointments. All the requisite safety protocols at the main gate will have to be followed by the visiting family members.

Each resident has an en-suite room with a private washroom as well as a private or shared balcony. Each room is furnished with a queen size bed and side tables, an easy chair and a stool. Additionally there is a LED TV with private cable connection, wardrobe, air conditioning & oil heaters. Apart from the amenities in the room, the Epoch Homes have drawing room, activities room, terraces, garden area, where all the residents interact, celebrate special occasions etc. The Epoch homes have been carefully selected and then thoughtfully revamped by our design team by installing hand rails, grab bars at all appropriate places, re-doing the rooms, common areas and washrooms keeping in mind the requirements and safety of the elderly residents.

This is typically not allowed and is against our policy keeping in mind resident welfare. It may be a cause of concern as we have observed that seniors esp with dementia may take time to readjust after a night stay by a family member. The stay may also disturb the routine of your loved one and other residents.

Epoch offers assisted living, dementia care, skilled nursing care, palliative care, recovery & rehabilitation to elders in need of 24x7 care and assistance.

Our care includes:

An individualised care plan
Emergency medical response procedures
24 x 7 attendant and personalised care; care and nursing staff on day & night shift
Medication management
Full ADL support (bathing, feeding, transferring, help with activities etc)
Home-cooked nutritious meals keeping individual restrictions/requirements in mind
Streamlined paperwork and reporting on each resident
Full housekeeping (including cleaning and laundry)
Daily activities including occupational therapy, music/ games and social events

Our homes are managed under the expertise of a trained professional team and all staff are trained in dementia care

We have a 15 day internal training program for all staff in elder care and dementia. All our nurses are registered nurses and care assistants & come with a basic certification as GDAs (General Duty Assistant). Facility nurses & managers are required to undergo advanced training as well as ongoing training.

Additionally, Epoch Elder Care collaborates with Silviahemmet as their learning partner. With this partnership, Epoch offers international standards of training to our facility managers and nurses. To know more, click here.
Each staff member, care, support or executive must undergo basic dementia care training which includes understanding of clinical picture, symptoms, communication and basic management strategies for challenging behaviours.
Each staff's performance is reviewed on a monthly basis.

Additionally, Epoch Elder Care collaborates with Silviahemmet as their learning partner. With this partnership, Epoch offers international standards of training to our facility managers and nurses. To know more, click here.
Each staff member, care, support or executive must undergo basic dementia care training which includes understanding of clinical picture, symptoms, communication and basic management strategies for challenging behaviours.
Each staff's performance is reviewed on a monthly basis.

The activities are planned depending on each person’s abilities, current skill sets, past hobbies and present symptoms. There is a common activity calendar created in each home which has all the common daily activities as well as celebrations and festivities included in it. We also do personalised activities with each resident to give them a sense of purpose and fulfillment. To give you an example, we engage residents in:

Daily exercises and light stretching
Sensory and motor exercises
Music and dance sessions
Art and creative sessions
Simple games like tambola, quiz contests
Occupational therapy for dementia twice a week
Volunteer visit, visits by school children
Movie screenings
Group lunches and celebrations
Outings (Both group and individual)
Celebrating all festivals and occasions- we just need a reason to celebrate! Check out the sample activity calendar.

Epoch has more than 10+ years of relevant experience in India. Dementia care is very philosophy based. There are several approaches practiced globally.

The Epoch Dementia Care Program focuses on the person as much as the clinical condition. The Epoch Dementia Care Program manages symptoms of dementia through focusing on a resident’s emotional well being, providing holistic and person centred care tailored to the resident’s needs and to ensure quality of life.

Dementia is a neurological condition with psychiatric symptoms and very often it is a general practice to use medications like sedatives and anti psychotics to deal with it. At Epoch, we try and use minimal medication to deal with behavioural changes and train all our staff to use non pharmacological approaches.

Epoch is helmed by Neha Sinha, a dementia specialist, clinical psychologist and trained in palliative care. Neha has gained international recognition for creating dementia services in India. Neha is one of the 100 selected worldwide participants to be invited for Dementia Forum X, under the patronage of Queen Silvia of Sweden. In this Forum, Neha has brought focus to the dementia related challenges in India, as a developing country.

The Epoch care is based on evidence based global best practices.

Our homes are managed under the expertise of a trained professional team and all staff are trained in dementia care.

To read more, click here.

We have all emergency protocols in place- a medical emergency, fire, fall. The nursing and care team is well equipped to manage the emergency situations.

We highly recommend you to bring in your stuff and personalize your space. To read more, click here.

The food is customised as per the requirements and medical restrictions of our residents. We serve regular Indian meals in all our homes and it includes snacks, fruits, beverages, desserts, food festivals, special celebrations etc.

Any particular food/ fruit/ juices procured specifically for a resident (as a personal choice or because it is prescribed) outside of the regular menu is billed. Please note that we do quite a lot of customisation in the menu since each resident has specific needs (and this is not billed) but for eg if someone needs a specific fruit everyday then that is charged extra. In the menu, we serve non-veg food twice a week, but, if someone would like to have it more than twice, then it is charged extra as it will be procured & prepared by the kitchen team only for that particular resident.

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